At Samantha Chong, all orders are processed for each customer. For this we allow a processing time of between 7/14 working days. During busy seasonal periods, such as Christmas and/or promotional periods, this can be extended to 18 workings days.
If you require your order sooner, please contact us to confirm that the order will be processed and shipped on time for you. Similarly, there is a notes section when you reach the checkout and you can include any information that you might want us to know. Only once an order has been confirmed by us if needed sooner, will it then be processed and shipped for a specific date.
For UK orders, everything is shipping via Royal Mail1st Class traceable delivery. Transit times are between 1/3 working days. If you want a next day shipping service once dispatched, we advise you to purchase a shipping upgrade add on to your order, this will enable a next working day delivery:
For international orders, we use a courier depending on location and weight which generally varies between HERMES/DPD/UPS/DHL. For the most, transit times vary between 2/7 working days but can change due to location and weight of the order. If ordering around Christmas we advise you to purchase a shipping upgrade add on to your order, this will enable a quicker priority transit service:
Once all orders are dispatched, you will receive an email notification to let you know your order is on the way.
For any additional help you may need, please contact us through the contact form or use the live help that will pop up on the bottom right of your screen or browser.